Who are we?
Cambridge Care Company is an independent, family run business offering home care services across Newmarket, Bury St Edmunds, Sudbury and Haverhill. We have two registered offices, located in Newmarket and Haverhill, and currently have more than 75 staff providing over 2,500 hours of care and support each and every week.
We are recognised by the local authorities as providing an excellent standard of care and, as a result, much of our work is referred by social services. The rest of our referrals stem from word of mouth and recommendations. We are proud that we’ve earned such a strong reputation and continuously work to maintain and improve on the high standards we’re known for.
Our services are regulated by the Care Quality Commission (CQC) to ensure they are of the quality and excellence we feel our clients deserve. Our staff are continually reviewed and assessed to ensure this remains a reality and we’re proud of the in-depth training provided to all new recruits.
We firmly believe in enabling independence and the assessments tools we use are person-centred and tailored to the individual. We also offer advice and information for other services that could benefit you from assistive technology to community services in your area.
To view our latest CQC inspection reports, click here for Haverhill and here for Newmarket.
Who we care for
We look after people of all ages – from young people to the elderly – with a range of needs and disabilities. Our training and qualifications enable us to provide a wide range of specialist care for those with learning disabilities, physical ailments, mental health issues, including Alzheimers and dementia, as well as end of life care. See further examples of our specialist training here.
Our dedicated team of qualified carers work with clients on an individual basis to ensure that the care we provide is the best fit for their circumstances and individual needs. These packages are wide ranging offering as little as 30 minutes care support to 24-hour provisions and respite services.
Locations
Our Locations cover Newmarket, Haverhill, Sudbury, Bury St. Edmunds and the villages that surround the four towns including the postcodes CB8, CB9, IP29, IP30, IP31, IP32 and IP33.
A look ahead
As a privately owned business, we have no shareholders to answer to which enables us to focus 100% on what’s best for our clients. We are a growing business but our expansion is carefully managed so that the level of service we provide is not compromised.
We are actively recruiting Health and Social Care professionals, yet will continue to provide thorough training and assessments for all our staff. Find out more on jobs, recruitment and training here.
Want to know more?
If you think we can help, have questions on home care or you’d like to join our team please get in touch on 01638 561100 or email us at contact@cambridgecarecompany.com
Testimonials
I am writing to thank you for the excellent care you gave to my husband. Always cheerful, nothing was ever too much trouble and always left Len clean and comfortable. They were also kind to me, sometimes offering a shoulder to cry on. I can not begin to tell you how grateful I am.
I just wanted to thank you for all the support and care you have given to john and I. Without the help I believe john would have gone into a care home much sooner.
To all the wonderful girls of cambridge care (scilias angels), words cannot express the thanks I feel for all the love and care you showed nan in the last months of her life and for all of your support and kindness you have to all of our family. You made such a difference in our lives and we will miss seeing your smiling faces.
We would like to say a huge big thank you to you all for helping us for fill Arthur’s wish to stay at home throughout his illness. We could not have managed without you.
Cambridge care carers were a delight to have in the house and looked after my husband with great sensitivity and respect. Thank you so much for your help.
Thank you for all of the care, kindness and consideration shown to Joan. Your visits enabled her to continue living in her own home which we know meant so much. The humour you brought helped to keep her spirits up through the long days.
Frequently asked questions
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Yes, we are registered with and reviewed by the Care Quality Commission (CQC), which covers all of our team members and branches across England.
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If your condition changes while you’re under our care, your carer will take note and adjust you care plan accordingly, following discussions with you and your family. If your condition changes between your initial assessment and the start of our care plan, we will simply arrange to come and see you again to conduct a further assessment. From here we can adjust your care plan so it fits with your needs. We can also inform any other medical professionals involved with your care.
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Invoices are sent on the last day of each month. All accounts should be settled within 28 days by either cheque or electronic bank transfer (BACS).
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No. Our quoted costs are based on the assessment and subsequent tailor-made care plan – and that is the charge that will appear on your invoices.
If your care plan includes a large amount of travel, whether this is to and from hospital appointments, taking shopping or trips out into the community, any additional travel expenses such as mileage charges will be declared in the quote.
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We employ the best possible staff for the job and as a result we have carers from all over the world. The majority of our staff live locally, in Suffolk and have grown up in the area.
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All our employees comply with the Care Quality Commission (CQC) standards which ensures that we only supply our clients with the highest quality of carers at all times.
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- Enhanced Criminal Records Bureau (CRB) checks
- Safeguarding of Vulnerable Adults (SOVA) and Protection of Children Act (POCA)
- Two appropriate references, one of which must be the last or current employer
- Full working history
- Immunisation records
- Annual checks with relevant registration bodies
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All of our care and support staff must have the necessary qualifications and experience for the required for the care service that they will provide.
In some cases new recruits already hold relevant vocational qualifications such as NVQ 2, NVQ 3 or equivalent, if they have not, we strongly encourage them to do so. Additional specialist training is also provided dependent on our clients’ needs.
Take a look at our Careers section to learn more about how we train our staff and the specialist training and courses available
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It is fundamental that the standard of care we provide is consistently high and to ensure this is the case, all our employees are regularly monitored and appraised. We also ask our clients to provide regular performance reviews so we can be certain of your satisfaction. Each of our employees follows a tailored training plan and has annual health screening checks to ensure that they are physically fit to work.
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Ideally you will always receive care from the same two or three carers – so you can be looked after by familiar carers if you principal carer is unwell or on holiday. Each carer will be introduced to the client and be kept fully briefed on all duties required.
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We always recommend that you look up the local care providers on the CQC website. This website also houses their most recent inspection report which will give you a clear idea of how they perform against other providers and the strengths and weaknesses of the company.
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We respect the privacy of our clients and recognise that any information about them is strictly confidential. In some cases we may be asked to share information that is relevant to providing quality support, for example to visiting medical specialists or care professionals. The client or, where appropriate, their principal carer will be consulted before information is released.
The types of organisations with whom we may share information about you are:
- GPs
- District nurses
- Other health professionals
- Social workers
- Care Quality Commission
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All our clients and staff have the right to practise their beliefs, religion or culture without constraint by restrictive or discriminatory practice.
Complaints of discriminatory practice will be thoroughly investigated and the results of the investigation made known to the complainant.
All complaints will be recorded in such a way as to highlight repeated problems.
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We welcome all of your feedback or suggestions and we’ll actively ask you for your feedback on the care we provide at least once a year. However, you should feel free to contact us at any stage with any concerns and/or feedback that will help us to improve the standard of care we provide.
Should we receive a complaint we will ensure this is formally recorded in a written format, even if the issue has been resolved immediately.
You can find our contact details here.
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Inappropriate behaviour is the systematic maltreatment, or physical, sexual, emotional or financial abuse of one person by another.
Cambridge Care Company is committed to preventing inappropriate behaviour and if a client, carer, friend or relative has any concerns in this area, they should discuss this immediately with a senior staff member, or use the formal complaints procedure.
Meet the team
Penny Overy
Founder and Registered Provider
Penny Overy
Registered Provider
Penny Overy
Registered Provider
Penny Overy
Registered Provider
Penny Overy
Registered Provider